CUSTOMER CASE
For more than 17 years, iEDI has been a trusted partner to Bygma, one of Denmark’s leading suppliers to the construction industry. With 64 stores across the country and a complex network of suppliers and customers, Bygma operates in an environment where efficiency, reliability, and scale are critical. Over nearly two decades, iEDI has supported Bygma in building and operating a document infrastructure that goes far beyond invoicing, enabling automation across purchasing, sales, and logistics without overloading their ERP landscape.
From Invoices to End-to-End Document Automation
The collaboration began with a focused objective: automating incoming invoices from Bygma’s key suppliers. At the time, this addressed a clear operational bottleneck and delivered immediate value. Over the years, however, the scope expanded organically as new needs emerged. Outgoing invoices were added, followed by automated order processing and structured order confirmations. What started as a single use case gradually evolved into a broader document exchange layer supporting multiple business processes.
According to Kurt Dietz, IT Manager at Bygma, this step-by-step approach was essential.
“They’ve powered our incoming and outgoing invoices and orders. Initially, we received invoices from our primary suppliers, and over time, we expanded to handle outgoing invoices, orders, and order confirmations. Bit by bit, the scope has grown bigger and better.”
This gradual expansion allowed Bygma to continuously increase automation without large disruptive projects or frequent ERP customisations.
Reducing ERP Complexity Through External Document Handling
Bygma made a deliberate strategic choice not to solve document exchange challenges inside their ERP system through a growing number of add-ons, extensions, and custom integrations. Instead, they focused on keeping their internal systems stable and simple, while outsourcing the complexity of external document formats, partner requirements, and standards to iEDI.
“We’ve taken a pragmatic approach. We could do most of this ourselves, but we don’t want to. Our role is to manage one format for incoming documents and one for outgoing documents. iEDI handles everything else, transforming and delivering files to match the needs of suppliers and customers. It’s simple and efficient on our end.”
This approach has allowed Bygma to avoid maintaining multiple ERP extensions for invoices, orders, confirmations, and industry-specific formats. Instead, iEDI acts as a managed document exchange layer that absorbs external complexity and shields the core ERP from constant change.
Flexibility in a Changing Market
A key reason the partnership has lasted for nearly two decades is flexibility. As industry standards, customer requirements, and regulations evolve, Bygma has been able to adapt without rearchitecting internal systems. Whenever new document flows or special requirements have emerged, iEDI has supported Bygma in testing, prototyping, and implementing solutions that fit the existing setup.
“The flexibility and openness to our ideas are invaluable. When I come up with something and ask if it can be done, they never say it’s outside the scope. They investigate it, prototype a solution, and very often make it work. That adaptability has been extremely valuable for us.”
This flexibility proved especially important when Bygma transitioned their incoming invoice flows to Peppol. Rather than treating this as a standalone invoicing project, iEDI ensured that the change integrated smoothly into Bygma’s existing document landscape without disrupting adjacent processes.
A Long-Term Partnership Built on Stability and Trust
Over 17 years, Bygma has gone through multiple ERP upgrades, system changes, and organisational adjustments. Throughout these transitions, iEDI has provided continuity by maintaining stable document flows across suppliers and customers, regardless of internal system changes.
“Over the years, we’ve been through several ERP upgrades and system changes. iEDI has consistently supported us with solutions that work in practice. They listen, adapt, and deliver, and that has been critical to maintaining stable operations.”
This long-term stability has allowed Bygma to focus on its core business while relying on iEDI to manage the operational and technical complexity of external document exchange.
Effortless Operation at Scale
From initial onboarding to ongoing operation, iEDI has taken responsibility for setup, partner communication, and monitoring. Today, document exchange runs as a background capability rather than an active IT concern. This has freed up both IT and administrative resources across Bygma’s organisation.
“Getting started was straightforward. iEDI handled the setup and supplier communication, and today everything runs smoothly. That allows us to focus on our business instead of document handling.”
Looking Ahead
As Bygma continues to grow and adapt to new market demands, their partnership with iEDI remains a strategic asset. Together, they have built a document infrastructure that supports invoices, orders, and confirmations as part of a coherent whole, rather than isolated solutions tied to individual ERP modules.
“With iEDI, we’ve developed many innovative ideas over the years. They’ve played a key role in helping us stay efficient and responsive. I would recommend them to any company looking for a reliable partner to handle document exchange beyond just invoicing.”
